Site performance assessment
A structured diagnostic of your plant: OEE, attainment, downtime, staffing, quality and cost, ending in a prioritized roadmap.
Management consulting · Est. 2012
Operational excellence that holds after we leave.
Business Process Solution, Inc. helps manufacturing and pharmaceutical leaders stabilize performance, lift output and build the systems that keep results in place, from the shop floor to the leadership room.
PharmaceuticalManufacturingSupply chainLean & CIWarehouse & distributionProcurementTransformation officeLeadership
Services
What we do
Professional consulting services for businesses. We do not sell physical goods or consumer products.
Operational excellence & Lean
Continuous-improvement programs, Lean and Six Sigma, CI task forces and daily management: tiered meetings, KPIs, standard work.
Production planning & capacity
Planning and scheduling, OEE and line-attainment improvement, capacity and headcount models for manufacturing lines.
Supply chain & procurement
Procurement and vendor-management optimization, supplier negotiation support, inventory and supply planning.
Transformation office (PMO)
Standing up and running the transformation office: governance, trackers, steering committees and value capture.
Leadership coaching & training
Coaching for plant and functional leaders, plus hands-on workshops for supervisors and operator teams.
Interim & executive advisory
When a key leadership seat is empty, we step in and run it, from VP of Operations, VP of Transformation and VP of Procurement or Supply Chain to plant manager and operations director, for as long as the search takes. We keep the site performing and help hire the right successor by defining the role, assessing candidates and joining final interviews. Before handover we make sure the business has a complete goal framework, from vision and mission to strategy and the metrics that track it.
AI in supply chain
We assess where AI agents pay back fastest and lead the rollout on top of your existing ERP, TMS and WMS: invoice-to-PO matching, freight-bill audits, shipment and demurrage alerts, stockout and overstock monitoring, MOQ optimization and supplier contract compliance. Agents draft actions; your team approves them.
Customs entry & trade compliance
Import entries and customs clearance, filed through our licensed customs broker partner, Inter-World Customs Brokers. We connect it to your supply chain work: HTS classification, duty and tariff review, landed-cost planning and keeping shipments moving at the border.
Since 2012Serving industry for over a decade
B2B onlyWe work with businesses, not consumers
On-site & remoteAcross the US, the Caribbean and Latin America
SOW-basedEvery engagement starts with a signed scope
How we work
From first call to handover
- Scoping callWe talk through your site, the problem and the result you need. No charge.
- Proposal & SOWA written statement of work fixes scope, deliverables, timeline, fees and payment terms.
- DeliveryOn-site, remote or both, with agreed check-ins and progress reports.
- Invoice & close-outInvoiced per the SOW, closed with a final report and handover.
Pricing
How services are priced
Every engagement is quoted in a written proposal before work begins.
Fixed-fee projectsAssessments and defined-scope programs
WorkshopsPriced per session
Monthly retainersOngoing advisory support
Day or hourly ratesInterim and ad hoc support
Billing & policies
Payment, refund and cancellation
These policies apply unless your signed statement of work says otherwise. If it does, the SOW governs.
Payment terms
We invoice in US dollars. Invoices are due within 30 days unless the SOW states other terms. Projects may require a deposit before work starts.
Accepted methods: ACH bank transfer, wire transfer, and credit or debit card through our secure online invoice page. Monthly retainers are billed at the start of each month.
Refund policy
Because we sell services, refunds relate to work not yet performed. If an engagement ends early, we refund any prepaid amount for work not delivered, less costs already committed (for example, non-refundable travel).
Deposits are credited against the project. A deposit is refundable if we cancel, or if you cancel before work begins. Refunds go to the original payment method within 10 business days of agreement.
Billing questions and disputes
If you have a question about an invoice or a charge, contact us first using the details below. We respond within 2 business days and work to resolve billing issues directly before any chargeback or dispute is filed with your bank.
Cancellation
Workshops and on-site visits can be rescheduled at no charge with at least 10 business days' notice. Later cancellations may be charged for reserved time and non-refundable travel.
Monthly retainers can be cancelled with 30 days' written notice. Project engagements end as set out in the SOW; you pay for work completed to the termination date.
Terms and confidentiality
All work is governed by the signed proposal or statement of work, which sets scope, deliverables, confidentiality and fees. We do not run promotions. Client information is kept confidential and is not shared with third parties.
Contact
Let's talk about your site
New projects, invoices or billing questions. We reply within 2 business days.
Emailinfo@businessprocesssolution.comProjects and billing
Phone(787) 457-8080Mon–Fri, 9:00–17:00 AST
Mailing addressPO Box 9023568
San Juan, PR 00902-3568Correspondence and invoices
San Juan, PR 00902-3568Correspondence and invoices